Computer Technician

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Responsibilities:

• Answer technology related support phone calls.
• Provide phone and in room technical support for students staying in the residence halls.
• Continually review the ResNet Database and contact students to try to get the calls fixed as quickly as possible.
• Assist in the cleaning of all computer labs throughout the year, at least twice a week.
• Monitor paper and toner levels for each hall to ensure they always have enough of each.
• Install and upgrade of computer hardware and software for the department of Residence Life.
• Troubleshoot hardware and software for the department of Residence Life.
• Maintain, organize and clean computer equipment and storage facilities with in Residence Life.
• Research new hardware and software on off time.
• Other duties as assigned by supervisor.

Skills:

• Clear oral and written communication skills.
• Analytical skills.
• Organizational skills.
• Good decision-making skills.
• Experience with desktop computing.
• Experience in hardware installation, maintenance, and repair.
• Experience in trouble-shooting computer related problems.
• Must be able to lift 25 lbs.

Schedule:

• Works while students are on campus.  This is limited to the 17-week semester.
• Must have a minimum of 15 hours a week scheduled, with a maximum of 20.
• Hours must be a set schedule with in the following guidelines:
• Monday thru Thursday between 8:00 AM – 7:00 PM.
• Friday 8:00 AM – 5:00 PM.
• For at least an hour and a half.
• Four days a week.
• Be willing to have a mix of morning, afternoon or evening hours if office coverage is needed.

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